Privacy Policy

Who Are We?

When this policy mentions “Company”, “we”, “us” or “our”, it refers to:

AIEC TECH Solutions SRL

[Registered details: J16/2428/2018, RO40092461, EUID (European Union ID): ROONRC.J16/2428/2018]

Operating under Nohiq Labs

Based in Craiova, Romania

For any questions regarding our data processing practices, please contact us via email at: contact@nohiq.com

This Privacy Notice applies to our website and its associated subdomains (collectively, our “Service”), as well as our application available at https://nohiq.com. By accessing or using our Service, you confirm that you have read, understood, and consented to the collection, storage, use, and disclosure of your personal information as described herein and in our Terms of Use.

Definitions and Key Terms

For clarity, the following definitions apply throughout this Notice:

• Cookie: A small piece of data generated by a website and stored by your web browser. Cookies are used to identify your browser, provide analytics, and retain information such as language preferences or login details.
• Company: Refers to AIEC TECH Solutions SRL (operating under Nohiq Labs), including its registered details and any future corporate affiliates.
• Country: The location where our Company is based; in this case, Romania (with our operations wordwide).
• Customer: The company, organization, or individual that registers to use our Service.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device used to access our Service.
• IP Address: A unique numerical label assigned to each device connected to the Internet, which can help identify the device’s location.
• Staff: Persons employed by our Company or contracted to perform services on our behalf.
• Personal Data: Any information that can directly or indirectly identify a natural person, such as name, email address, identification numbers, etc.
• Service: The services provided by AIEC TECH Solutions SRL (operating under Nohiq Labs) as described in our terms and on our Platform.
• Third Party Service: Advertisers, contest sponsors, marketing partners, or others who provide content or services that we believe may be of interest to you.
• Website: The Nohiq Labs website, accessible via https://nohiq.com.
• You: The individual (or the representative of an entity) that is registered to use our Service.

What Information Do We Collect?

We may collect information from you in various ways when you interact with our Service. For example, we collect information when you:

• Visit our website or use our application
• Register on our website
• Place an order
• Subscribe to our newsletter
• Respond to a survey or fill out a form
• Attend events organized by us

The information we collect may include:

• Personal Identifiers: Name, username, phone number(s), email address, and job function.
• Mobile Device Information: (Optional) Location data (e.g., GPS) to enhance your user experience by delivering more targeted content or services.

How Do We Use the Information We Collect?

We use the information collected from you for various purposes, including:

• Personalizing Your Experience: Tailoring our Service to better meet your individual needs.
• Improving Our Website: Using feedback and usage data to enhance our offerings.
• Customer Service: Responding more effectively to your support requests.
• Processing Transactions: Facilitating orders or service contracts.
• Administering Contests, Promotions, or Surveys: Managing activities on our Site.
• Sending Communications: Periodically emailing you with updates, news, or newsletters.

Purposes and Legal Bases for Processing

1. Website Access and Analytics:

• Purpose: To collect non-personally identifiable statistical data (with IP masking) for analyzing website usage and improving our Service.
• Legal Basis: Our legitimate interest in understanding site performance and user behavior.

2. Contacting You:

• Purpose: When you contact us (e.g., via a form) for orders, consultations, or service contracts.
• Legal Basis: Article 6(1)(b) GDPR – necessary for the performance of a contract or to take steps at your request prior to entering into a contract.

3. Business-to-Business Communication:

• Purpose: When you contact us as a representative of a legal entity regarding service provision or partnership development.
• Legal Basis: Article 6(1)(f) GDPR – our legitimate interest in establishing and managing business relationships.

4. Newsletter Subscription:

• Purpose: To send you updates, articles, event invitations, and other marketing communications.
• Legal Basis: Article 6(1)(a) GDPR – based on your explicit consent (which you can withdraw at any time via the Unsubscribe link provided in each email).

Sharing Your Personal Data

We may share your personal data with:

• Business Partners and Service Providers: Companies that help us with hosting, database management, email communication, payment processing, customer service, and order fulfillment.
• Affiliates: Our corporate affiliates and any successor entities in the event of a merger, sale, or reorganization.
• Third Parties: Partners such as advertisers, contest sponsors, and marketing partners who provide content or services.
• Legal and Regulatory Authorities: When required to comply with legal processes or to protect the rights, safety, or property of our Company, our users, or others.

We take appropriate measures (such as entering into standard contractual clauses) when transferring personal data outside the European Economic Area to ensure your data is adequately protected.

Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described in this Notice. When your data is no longer required for these purposes, or if you withdraw your consent (in the case of marketing communications), we will delete or depersonalize your information.

How Do We Protect Your Information?

We implement various physical, electronic, and managerial security measures to safeguard your personal information. These measures include:

• The use of secure servers and encrypted transmission via Secure Socket Layer (SSL) technology.
• Restricted access to sensitive data by authorized personnel only.
• Regular updates to our security protocols.

While we work diligently to protect your personal data, please note that absolute security cannot be guaranteed.

Links to Other Websites

Our Service may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices of these websites. Once you leave our Service, your interactions are governed by the privacy policies of the respective third-party websites.

Remarketing Services

We may use remarketing (retargeting) services to display advertisements on the Internet to people who have previously visited our website. This practice allows us to present ads to you on other sites you visit. For more information, please review the privacy policies of the respective remarketing service providers.

Changes to Our Privacy Policy

We may update this Privacy Notice periodically to reflect changes in our Service or legal requirements. We will notify you (for example, via our Service or email) before the changes become effective and provide an opportunity for you to review the updated Notice.

Monitoring Technologies

Our Service utilizes various technologies to collect data and improve your experience, including:

• Google Maps API: To provide location-based services and mapping functionalities. Data collected is subject to Google’s Privacy Policy.
• Cookies: To enhance website functionality and user experience. For further details on our use of cookies, please review our Cookie Policy.
• Local Storage (DOM Storage): For extended data storage on your device.
• Sessions: To record which areas of our website you visit for analytics purposes.

Your Legal Rights

Under applicable data protection laws (including Regulation (EU) 2016/679), you have several rights regarding your personal data:

• Right to be Informed: You have the right to know how and why your personal data is being processed.
• Right of Access: You can request confirmation as to whether we process your personal data and, if so, request a copy of such data.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data when it is no longer necessary or if you withdraw your consent.
• Right to Restriction of Processing: You can ask us to limit the processing of your personal data under certain circumstances.
• Right to Data Portability: You can request that we transfer your personal data to another controller in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affect you.

If you wish to exercise any of these rights, please contact us at: contact@nohiq.com.

You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) at:

B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, 010336 Bucharest, Romania

Email: anspdcp@dataprotection.ro.

Phone: +40.318.059.211 / +40.318.059.212

Please note:

• We will endeavor to respond to your request within 30 days.
• In certain situations, we may be unable to provide access to some personal data due to legal requirements.
• If we are unable to locate your personal data based on the identifiers provided, we will inform you and may ask for additional information.